Okay, a nightmare scenario: Your beloved grandmother is brutally murdered by a cable company employee, not only do you discover that the cable company didn't do shit to figure out if the guy was qualified to do his job before they hired him, but they tried to bill you for the service call that led to your grandmother's murder, and then forged documents so that they could force you to settle (or worse, have to pay them). Would over seven billion dollars be what you'd expect to get?
I'm hardly surprised. And the part about the forgery and attempted closed door shenanigans only shows how corporations have gotten away with so much that this corporation expected to get away with this is the epitome of a failed capitalistic country.
Wow, the technician came back two days in a row? That's better service than I've ever had with Comcast.
Spectrum has installers who will murder family members for free? That's bullshit, I can only get Comcast in my area and they won't off my dad unless I buy the platinum bundle.
You can be certain there are a few hundred attorneys working on this as we speak. The headline is eye-catching, but the amount of money that has flowed from cable companies to state level judges is truly disgusting.
I am wondering how that follow up survey went. Were you satisfied with the murder call? was your demise as you expected? Would you have paid more for an expedited demise? I am actually surprised this sort of thing does not happen more often. When I worked for TWC the installers and techs were allowed to take their company vehicles home. Techs had criminal records. It was not a thing that would stop your employment. I knew some of the techs and they were not well paid if they were going into houses. The requirements for a field tech were a high school diploma, valid driver's license, and you can use basic tools. These guys were snaking wires through walls, and putting holes in houses and they were not contractors or trained. They make it seem like being an installer had some pre-requisite something, but there was not much. installer was an entry level position and the most you might have to show is you worked somewhere before. I am sure some guy with experience would edge out someone else, but installer turnover was insane. These are the same fucking assholes who show your SS number (If you ever gave it to them) to every person you talk to on the phone, and every field tech and manager who has access to the computers can see it on your account. You have techs riding around and gaining entry to houses for the company and they are underpaid and poorly vetted and supervised. It is a god damned nightmare, but cable does not care.