That's our new IT help feature here at work. You just go to the company intranet, and click on "IT Now" to report a computer problem. One of my PCs can't connect to the network, so I did that. I got an email logging the problem. Then I got another email telling me I had to call the help desk on the phone to proceed. So I did that. I told her the problem, and she said "I can't do anything about that from here, but I can create a ticket and someone in IT in your building will contact you." So let's see, 5 years ago, I would just call Phil in IT directly. Now, after two corporate reorganizations and a buyout, the new and improved help desk system adds two steps to the process. And I have to wait for them to call me.