FUCK! I'm trying to pay my verizon bill over the phone. Why not online? Because I can't remember my fucking secret squirrel code. The recording said they will text it.....STOP! I don't do the text thing. So I try the pay over the phone way. Again, a recording taking me to another recording, etc. etc. to no avail. Then it says "we see you are having trouble. Stay on the line." Then it goes through a few cycles of choices, then says "sorry...goodbye." FUCK! Can anyone tell me how I can call and get an actual in the flesh living, breathing human? And not in theory...try it out until you get an actual human and tell me how you did it. I paid my bill last month.......but I have severe memory loss (VA documented) and can't remember how. Also I can't learn/remember things with a lot of steps, so forget getting good with a cell phone/tweet/text/twitter/etc.etc. So please....help contact a human at verizon!
UPDATE! Finally got through. Didn't write down the steps, couldn't do that fast enough. Regardless, the human actually actually solved my problem. Anyone know a doctor (without an accent) who does cheap brain transplants? At this point I'll take anyone/anything with a fast brain with efficient memory!
Glad you got it resolved. For future reference, your phone should still be capable of receiving text messages from your provider even if you don't do texting. Usually comes through pretty fast and it's a whole hell of a lot easier than dealing with their retarded phone system.
Man, when I had Verizon nine years ago, I could always speak to a human...most of the time, they were even American.
Yeah, I've been using Verizon for the last 6-7 years and haven't had any problems with getting through when I need to.
Tell me of these......Americans you speak of. Just kidding, in retrospect the support were by-God Americans, which is a nice change of pace.
When you call into an automated system, don't respond if it asks you to press a key: after a short delay/a couple of additional prompts, the system will assume you're on an old rotary dial phone and forward you to a person.
"Agent" usually works for me as well. Or just scream into the phone until the computer transfers you.
Also, use the Hannibal Lecter trick from "Manhunter", and say you have no arms, and force the operator to dial numbers for you.
